Responsible Gaming at bat jelly
bat jelly is committed to providing a safe and enjoyable gaming environment for every player in Bangladesh. Our responsible gaming framework includes practical tools, honest guidance, and a dedicated support team — because we believe that protecting our players is just as important as entertaining them.
Our Commitment to Safe Play
bat jelly operates with a genuine commitment to responsible gaming. We understand that for the vast majority of our players in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh, gambling is a form of entertainment — a way to enjoy cricket betting during the BPL season, try their luck on slots, or experience the thrill of live casino games. We want to keep it that way.
However, bat jelly also acknowledges that gambling can become harmful for some individuals. Problem gambling does not discriminate by age, income, or background, and the signs can be subtle at first. That is why we have built a comprehensive responsible gaming framework into the bat jelly platform — not as a regulatory formality, but as a genuine expression of our duty of care to every player who trusts us with their time and money.
This page explains every tool, resource, and process available to bat jelly players who want to manage their gaming activity or seek help. All tools are accessible 24 hours a day, 7 days a week. Our support team can be reached at any time by email at [email protected]. Contacting us about a gambling concern will never result in any penalty to your account.
bat jelly enforces a strict 18+ age policy across every game category and every transaction type. We do not knowingly permit minors to register, deposit, or play. All new accounts are subject to age verification, and bat jelly reserves the right to request supporting documentation at any point during the account lifecycle.
Responsible Gaming Tools Available
- Daily, weekly, and monthly deposit limits
- Session time reminders and time-out periods
- Temporary self-exclusion (1 week to 6 months)
- Permanent account closure on request
- Reality-check pop-up notifications
- Access to balance and session history
- 24/7 support team access via email
Player Safety First
Every feature on bat jelly is designed with player safety as a baseline consideration. Responsible gaming tools are built into the account dashboard, not hidden in small print or buried in settings menus.
Strict 18+ Enforcement
bat jelly applies age verification at registration and may request additional identity documents at any time. Accounts confirmed to belong to under-18 players are closed immediately and any deposits returned.
Flexible Deposit Limits
Set a daily, weekly, or monthly deposit ceiling on your bat jelly account at any time. Limits take effect immediately when reduced and are held for a cooling-off period when increased — so impulsive decisions don't override your better judgment.
Time-Out and Self-Exclusion
Whether you need a short break of 24 hours or a longer self-exclusion period of up to six months, bat jelly's time management tools make it easy to step away from the platform when you need to.
24/7 Support Access
Our support team is available around the clock to assist any player who feels their gambling has become a problem. Contact us at any hour — Bangladesh Standard Time or otherwise — and we will respond with care and without judgment.
Full Activity Visibility
Every bat jelly player has access to a complete history of their deposits, withdrawals, bets placed, and session durations. Staying informed about your own gaming activity is the foundation of responsible play.
18+ Age Restriction
bat jelly enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable policy that applies regardless of the game type, the deposit method, or the amount involved. Using the bat jelly platform — including browsing games while logged in, placing a bet, or making a deposit — is strictly reserved for adults aged 18 and above.
Age Verification at Registration
All players must confirm at the point of registration that they are aged 18 or older. bat jelly's verification process includes a review of the date of birth provided during signup. Where there is any doubt or inconsistency, bat jelly will place a hold on the account pending receipt of a valid government-issued identity document such as a National Identity Card (NID) or passport.
KYC Document Checks
Know Your Customer (KYC) checks are carried out on all accounts before a first withdrawal is processed, and may be triggered at any time by unusual account activity. Players who cannot provide satisfactory proof of age will have their accounts suspended until the matter is resolved. If age verification confirms a player is under 18, the account is closed permanently and all deposits are returned minus any winnings already withdrawn.
Protecting Minors
bat jelly strongly encourages parents and guardians in Bangladesh to use parental control software on shared devices to prevent underage access to gambling websites. If you believe a minor has accessed bat jelly using your account or any other account, please contact our support team at [email protected] immediately. We take these reports seriously and will investigate without delay.
Device and Account Security
Never share your bat jelly login credentials with anyone, including family members who may be under 18. Log out of your account when using shared devices. bat jelly is not responsible for access by minors that results from a player sharing their own login credentials, but we will still take all necessary action to protect the minor involved.
Underage Gambling is Illegal
Gambling by persons under the age of 18 is strictly prohibited on the bat jelly platform. Any account found to belong to a minor will be immediately suspended and referred for investigation. All related transactions will be reversed.
Accepted Age Verification Documents
- Bangladesh National Identity Card (NID)
- Valid passport (any nationality)
- Birth certificate with photo (where applicable)
- Other government-issued photo ID — on request
Recognising Problem Gambling
Problem gambling develops gradually. Most players who experience it do not recognise the warning signs until the behaviour has already begun to affect their finances, relationships, or mental health. bat jelly encourages all players to check in with themselves regularly and to read the warning signs listed on this page honestly and without self-judgment.
Gambling becomes a problem when it stops being recreation and starts being a compulsion — when a player feels unable to stop even when they want to, when they chase losses with larger bets, or when gambling begins to crowd out other important activities and responsibilities.
If any of the following apply to you, please reach out
The signs below are common indicators that gambling may be causing harm. No single sign is definitive, but multiple signs occurring together warrant serious attention. bat jelly's support team is available 24/7 and can help you access the right tools or external support services.
| # | Warning Sign | What It May Look Like |
|---|---|---|
| 01 | Chasing losses | Depositing more money after a losing session to try to win back what was lost |
| 02 | Preoccupation with gambling | Thinking about past bets or planning future sessions throughout the day |
| 03 | Gambling with money you cannot afford | Using money set aside for rent, groceries, family expenses, or bKash/Nagad bill payments to fund gambling |
| 04 | Hiding gambling activity | Lying to family members or friends about the amount of time or money spent gambling |
| 05 | Inability to stop | Attempting to reduce or stop gambling but finding it extremely difficult to follow through |
| 06 | Gambling to escape | Using gambling to cope with stress, anxiety, loneliness, or financial pressure rather than for entertainment |
| 07 | Neglecting responsibilities | Missing work, family commitments, or social obligations because of time spent gambling |
Healthy Gambling Habits
- Set a strict budget before you start and never exceed it
- Treat gambling as entertainment, not income
- Never gamble with money needed for essential expenses
- Take regular breaks — set session time limits
- Accept losses as the cost of entertainment
- Never chase a losing streak with bigger bets
- Avoid gambling when emotional, stressed, or tired
- Be honest with family members about how much you spend
Deposit Limits
Deposit limits are one of the most effective tools for keeping gambling within budget. bat jelly allows every registered player to set a personal ceiling on how much they can deposit within a defined time window. These limits apply across all deposit methods — bKash, Nagad, Rocket, and Upay — and cannot be circumvented by switching between payment providers.
Set a maximum deposit amount for any rolling 24-hour period. Ideal for players who want tight day-to-day control over their spending.
Cap your total deposits over a rolling seven-day window. Useful for players who prefer to manage their gambling budget on a weekly basis.
Set a hard monthly ceiling on total deposits. This is the broadest limit available and suits players who track expenses on a monthly cycle.
When you lower an existing limit, the new lower limit takes effect immediately. Increases are subject to a mandatory cooling-off period before they become active.
How to Set or Adjust a Deposit Limit
Log in to your bat jelly account
Access your account via the bat jelly Login page using your registered credentials.
Navigate to Account Settings
Go to the Responsible Gaming section within your account settings or player dashboard.
Select Deposit Limits
Choose whether you want to set a daily, weekly, or monthly limit. You can set limits for multiple timeframes simultaneously.
Enter your desired limit amount (৳)
Enter the maximum amount in Bangladeshi Taka (৳) that you want to be able to deposit within the chosen period.
Confirm the change
Confirm the limit. Reductions take effect immediately. Increases require you to wait through the cooling-off period before the higher limit is active.
Self-Exclusion
Self-exclusion is the option to voluntarily block yourself from accessing the bat jelly platform for a defined period. It is one of the most powerful responsible gaming tools available because it removes access entirely — you will be unable to log in, deposit, or place bets during the exclusion period, regardless of the device or browser you use.
Temporary Self-Exclusion
Temporary self-exclusion periods at bat jelly range from one (1) week to six (6) months. During a temporary exclusion, your account is suspended. At the end of the exclusion period, you will need to actively choose to reactivate your account — it does not reactivate automatically. This reactivation step is intentional and gives you one final moment of deliberate choice before returning to the platform.
Permanent Self-Exclusion
If you feel that gambling has become seriously harmful to your life, you may request a permanent self-exclusion. This closes your bat jelly account indefinitely. Permanent exclusions cannot be reversed — not after a week, not after a year, not ever. Any balance remaining in the account at the time of permanent exclusion will be returned to your registered payment wallet (bKash, Nagad, Rocket, or Upay) after standard verification.
What Happens During Self-Exclusion
During any self-exclusion period — temporary or permanent — bat jelly will:
- Immediately suspend your account and block login access
- Suppress all marketing communications and promotional offers sent to your registered contact details
- Prevent any new deposits from being processed via any payment method
- Retain your account data securely in accordance with our Privacy Policy
If you attempt to create a new bat jelly account during an active self-exclusion period, that account will be closed and any deposits made to it returned. bat jelly takes circumvention of self-exclusion seriously.
How to Request Self-Exclusion
You can initiate self-exclusion via your account settings under the Responsible Gaming section. If you are unable to access your account or prefer to request exclusion directly, email our support team at [email protected]. State clearly in your message that you are requesting self-exclusion, specify the duration (or state that you want it to be permanent), and include your registered username or mobile number. The exclusion will be applied within 24 hours of your request, typically much sooner.
Permanent Exclusion is Irreversible
Choosing permanent self-exclusion closes your bat jelly account forever. There is no appeal or reversal process. If you are unsure, we recommend starting with a temporary exclusion of three to six months to allow yourself time and perspective.
Available Exclusion Periods
- 1 week — short cooling-off break
- 1 month — longer structured pause
- 3 months — recommended for serious concerns
- 6 months — extended recovery period
- Permanent — irreversible account closure
Time-Out Features
Time-out features sit between deposit limits and full self-exclusion on the spectrum of responsible gaming tools. They are designed for players who recognise they need a structured break from gambling but are not ready for or do not require a longer exclusion period. bat jelly offers three distinct time-management tools.
Session Time Reminders
Session time reminders are automatic notifications that appear on screen at intervals you choose — for example, every 30 minutes, every hour, or every two hours. Each reminder displays how long your current session has lasted and prompts you to decide whether to continue or log out. These reminders are non-intrusive but provide a regular reality check during long gaming sessions. You can configure session reminders in your account settings.
Short Time-Out Periods
A short time-out temporarily suspends your bat jelly account for a period of 24 hours, 48 hours, or 7 days. Unlike self-exclusion, a time-out is intended as a brief, deliberate pause — a reset that gives you space to step back from the platform without the permanence of a longer exclusion. During a time-out, login access is blocked and no deposits can be processed. At the end of the time-out, account access is automatically restored.
Reality Check Notifications
Reality check notifications are periodic in-session messages that display your net position for the current session — how much you have deposited, how much you have won, and your overall profit or loss in Bangladeshi Taka (৳). These are delivered at intervals you define and are designed to counter the psychological tendency to lose track of actual spending during extended gaming sessions. Reality checks apply to all game types on the bat jelly platform, including cricket betting, live casino games, and slots.
Balance and History Access
At any time, bat jelly players can view a full history of their session activity including every bet placed, every deposit made, every withdrawal requested, and every bonus claimed or forfeited. Accessing this history regularly is an important habit for maintaining awareness of how much time and money you are spending on the platform.
Time Management Tools Summary
- Session reminders at 30 min / 1 hr / 2 hr intervals
- Short time-out: 24 hours, 48 hours, or 7 days
- Reality check pop-ups with net session P&L
- Full session and transaction history always visible
- All tools configurable via account settings
- No additional fee to activate any tool
Self-Assessment
The questions below are adapted from widely used problem gambling screening tools. They are intended to help you reflect honestly on your gambling behaviour. This is not a clinical diagnostic test, and bat jelly is not able to provide a medical assessment. If your answers to several of these questions are "yes", we strongly encourage you to contact our support team and consider activating self-exclusion or seeking support from an external organisation.
Answer honestly. No one else will see your responses. The purpose of this self-assessment is purely to help you gain clarity about your own relationship with gambling.
Have you ever spent more money on gambling than you originally planned to for that session?
Have you ever borrowed money, sold possessions, or used funds meant for bills or essential expenses in order to gamble?
Have you ever tried to win back money you had already lost by placing further bets?
Have you ever felt restless, irritable, or anxious when you were unable to gamble or when you tried to cut down on gambling?
Have you ever lied to family members, friends, or colleagues about how much time or money you spend gambling?
Has gambling ever caused you to miss work, studies, family responsibilities, or important social events?
Have you ever used gambling as a way to escape from problems, stress, feelings of guilt, anxiety, depression, or helplessness?
Have you ever felt that gambling was controlling you rather than you controlling gambling?
How to Interpret Your Responses
- 0–1 "yes" answers — Low risk; continue monitoring your habits
- 2–3 "yes" answers — Moderate risk; consider setting deposit limits or time-outs
- 4–5 "yes" answers — Elevated risk; we recommend a temporary self-exclusion
- 6+ "yes" answers — High risk; please contact support and consider permanent exclusion or professional help
You Are Not Alone
Acknowledging that gambling is causing problems takes courage. bat jelly's support team will never judge you, and there is no penalty for reaching out. Your account, your privacy, and your wellbeing are all protected when you ask for help.
Support Resources
bat jelly's internal support team is your first point of contact for any responsible gaming concern. We are available around the clock at [email protected]. However, we also recognise that some players may benefit from independent, professional support that goes beyond what a gaming platform can appropriately provide.
Problem gambling is a recognised behavioural condition, and support services — including counselling, therapy, and peer support groups — are available to those who need them. bat jelly actively encourages players who feel their gambling is out of control to seek professional help alongside or instead of using our internal tools.
Contacting bat jelly Support
Our support team can help you activate deposit limits, time-outs, or self-exclusion; answer questions about your account history; explain how any of our responsible gaming tools work; or simply listen without judgment if you need to talk through your concerns. Responsible gaming queries are given high priority and are handled by trained team members.
Contact email: [email protected]
This email address is provided as plain text only. Please copy it manually into your email client. Our team is available 24/7, including Eid, Durga Puja, Victory Day (December 16), and all Bangladesh public holidays.
General Advice for Getting Help
If you decide to seek help for problem gambling, the following steps are commonly recommended by behavioural health professionals:
- Tell someone you trust — a family member, close friend, or colleague in Dhaka, Chittagong, or wherever you are based — that you are experiencing a gambling problem. Isolation makes recovery harder.
- Remove access to funds where possible — consider transferring control of your bKash, Nagad, or bank account to a trusted person temporarily.
- Activate self-exclusion on bat jelly and any other gambling platforms you use.
- Replace gambling time with a structured alternative activity — exercise, a hobby, or community involvement.
- Be patient with yourself. Recovery from problem gambling is a process, not an event.
bat jelly Internal Support
- Available 24/7, all days including holidays
- Email: [email protected] (plain text only)
- Responsible gaming requests are prioritised
- All queries handled confidentially
- No penalty for raising a gambling concern
- Response within a few hours, typically faster
External Support Guidance
- Speak to a licensed mental health professional or counsellor in your area
- Contact a local community health centre in Dhaka, Chittagong, Sylhet, or Khulna for referrals
- Ask your doctor about behavioural addiction support services
- Seek peer support from community or religious groups
- Involve a trusted family member to provide accountability
Enjoy bat jelly Responsibly
Now that you are familiar with the tools and resources bat jelly provides, explore the platform at your own pace — within the limits you set for yourself. Cricket betting, live casino, slots, and more await. Play for fun. Play with limits. Play responsibly.
For adults aged 18 and above only. Gambling can be addictive. Please play responsibly.