bat jelly Privacy Policy
Your privacy matters at bat jelly. This Privacy Policy explains what personal data we collect when you use our platform, how we use and protect it, who we share it with, and what rights you have over your own information. We are committed to handling your data with transparency and care.
Our Core Commitments
SSL Encryption
All data transmitted between your device and bat jelly is protected by industry-standard SSL/TLS encryption. Your account credentials, payment details, and personal information are encrypted end-to-end at all times.
We Never Sell Your Data
bat jelly does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to operate and improve the bat j elly platform for you.
Data Used Only as Stated
Every category of personal data we collect has a clearly defined purpose stated in this policy. We do not repurpose your data for activities beyond what is described here without obtaining fresh consent from you first.
Access and Deletion Rights
You have the right to access a copy of the personal data bat jelly holds about you, to correct inaccuracies, and to request deletion where no legal retention obligation applies. Submit requests via our support team.
Secure Payment Processing
Payment data including bKash, Nagad, Rocket, and Upay transaction references are processed through encrypted channels. bat jelly does not store full mobile wallet credentials on its own servers.
No Data from Under-18s
bat jelly strictly prohibits use of the platform by individuals under 18 years of age. We do not knowingly collect personal data from minors. Any account discovered to belong to an under-18 player is closed immediately.
Data We Collect
Registration and Account Data
When you create an account on bat jelly, we collect the information you provide during the registration process. This includes your full legal name, date of birth, mobile phone number, and the mobile wallet type (bKash, Nagad, Rocket, or Upay) you intend to use for transactions. You may also be asked to set a username and password. This data is essential to create your account, verify your eligibility to use the platform, and identify you uniquely within our system.
Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) process, we may collect copies of government-issued identity documents such as your National Identity Card (NID), passport, or other official photo identification. We may also collect proof of address documents such as utility bills or bank statements. This data is collected to verify your identity and age, to comply with anti-money-laundering obligations, and to protect the security of the platform.
Transaction and Financial Data
We collect records of all financial transactions conducted through your bat jelly account. This includes deposit amounts, withdrawal requests, transaction timestamps, and mobile wallet reference numbers provided by bKash, Nagad, Rocket, and Upay. We do not store your full mobile wallet PIN or password. Transaction data is retained for financial reconciliation, fraud prevention, and regulatory compliance purposes.
Usage and Behavioural Data
We automatically collect information about how you interact with the bat jelly platform. This includes pages visited, games played, bet amounts placed, session start and end times, in-game actions, and features accessed. This data is collected to improve platform performance, personalise your experience, detect unusual activity, and support responsible gaming monitoring.
Device and Technical Data
When you access bat jelly, our servers automatically record certain technical information. This includes your IP address, device type (mobile, tablet, or desktop), operating system, browser type and version, screen resolution, and network provider. This data is used for security monitoring, fraud detection, geo-restriction enforcement, and to ensure the platform renders correctly on your device.
Communications Data
If you contact bat jelly support via live chat, email, or any other channel, we retain records of that correspondence including the content of your messages, the date and time, and the resolution outcome. This data is used to manage support requests, investigate disputes, and improve customer service quality.
Data Categories at a Glance
- Name, date of birth, mobile number
- Government-issued ID documents (KYC)
- Deposit and withdrawal transaction records
- Mobile wallet reference numbers
- Games played, bets placed, session data
- IP address, device type, browser info
- Support chat and email correspondence
- Cookie and tracking data (see Section 4)
Data Type Tags
How We Use Your Data
bat jelly processes your personal data on the basis of several legal grounds depending on the activity. These include the performance of our contract with you (operating your account and processing transactions), compliance with legal obligations (KYC and anti-money-laundering requirements), our legitimate business interests (fraud prevention and platform security), and your consent (where explicitly provided for optional features such as marketing communications).
Account Operation and Service Delivery
Your registration data, account credentials, and transaction records are used to create and maintain your bat jelly account, authenticate your identity on login, process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and provide you with access to games, betting markets, and promotions. Without this processing, we cannot provide the core bat jelly service.
Identity Verification and Compliance
KYC documents and identity data are used to verify that you meet the 18+ age requirement, to confirm that the payment wallet is registered in your own name, and to comply with anti-money-laundering best practices. bat jelly does not use your identity documents for any purpose beyond verification and legal compliance.
Fraud Prevention and Security
Device data, IP addresses, session behaviour, and transaction patterns are analysed by bat jelly's automated fraud detection systems. This processing is essential to protect the integrity of the platform, detect duplicate accounts, identify suspicious wagering patterns, and prevent money laundering. Where fraud is confirmed, this data may be shared with law enforcement as described in Section 3.
Responsible Gaming Monitoring
bat jelly uses your gameplay data, deposit frequency, session duration, and wagering behaviour to power responsible gaming tools. Our systems monitor for patterns associated with problem gambling and may trigger automated alerts or interventions such as cooling-off prompts, deposit limit suggestions, or manual account reviews by our responsible gaming team.
Platform Improvement and Personalisation
Aggregated and anonymised usage data is used to improve bat jelly's interface, game selection, and promotional offerings. Individually identifiable behavioural data may be used to personalise game recommendations and bonus offers shown to you within the platform. You may opt out of personalised recommendations at any time via your account settings.
Customer Support
Communications data from your support interactions is used to resolve your queries, track dispute outcomes, and improve the quality of bat jelly's customer support team. Support records are retained for a period consistent with our data retention policy described in Section 6.
Marketing Communications
With your explicit consent at the point of registration or via your account settings, bat jelly may send you promotional communications by SMS or email. These may include bonus offers, seasonal promotions (such as Eid, BPL, or Pohela Boishakh campaigns), and platform news. You may withdraw consent and unsubscribe from marketing at any time at no cost by contacting our support team or adjusting your notification preferences in your account settings.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation and login | Name, mobile number, credentials | Contract performance |
| Payment processing | Transaction data, wallet references | Contract performance |
| Age and identity verification | NID, passport, KYC documents | Legal obligation |
| Fraud detection | IP, device data, session behaviour | Legitimate interest |
| Responsible gaming monitoring | Gameplay data, deposit frequency | Legal obligation / legitimate interest |
| Marketing communications | Mobile number, email, preferences | Consent (opt-in) |
Data Sharing and Disclosure
bat jelly does not sell your personal data to any third party. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose. All third parties who receive personal data from bat jelly are required to handle it in a manner consistent with this Privacy Policy and applicable data protection principles.
Payment Processing Partners
To process your deposits and withdrawals, bat jelly shares transaction reference data with the relevant mobile banking providers — bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay. The data shared is limited to the transaction reference number, amount, and your registered mobile number. Each of these providers operates under its own privacy policy and is independently responsible for how it processes data on its own systems.
Game and Technology Providers
bat jelly integrates games from certified third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive technical session identifiers to load game content within the bat jelly interface. They do not receive your full personal profile, financial data, or identity documents. Data shared with game providers is limited to what is technically necessary to render the game session.
Identity Verification Services
To conduct KYC checks, bat jelly may share identity document images and basic personal details with third-party identity verification service providers. These providers are bound by strict data processing agreements and are permitted to use the data solely for the verification service they provide to bat jelly.
Legal and Law Enforcement Disclosure
bat jelly may disclose personal data to law enforcement agencies, regulatory authorities, or courts where required to do so by applicable law, court order, or legal process. We may also disclose data where we believe in good faith that disclosure is necessary to prevent fraud, protect our legal rights, or protect the safety of any person. Where legally permissible, bat jelly will attempt to notify you of such a disclosure request.
Business Transfers
In the event of a merger, acquisition, or sale of assets involving bat jelly, player data may be transferred as part of that transaction. You will be notified of any such transfer and any material changes to how your data is handled that result from it, with a reasonable period given to object before the transfer takes effect.
Who We Share With
- bKash — payment processing only
- Nagad — payment processing only
- Rocket (DBBL) — payment processing only
- Upay — payment processing only
- Pragmatic Play / Evolution / NetEnt etc. — game session IDs only
- KYC verification partner — identity docs only
- Law enforcement — only when legally required
Cookies and Tracking
bat jelly uses cookies and similar tracking technologies on its website to enable core platform functionality, remember your preferences, analyse usage patterns, and detect security threats. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other data on your device.
Essential Cookies
Essential cookies are strictly necessary for the bat jelly platform to function. They maintain your login session, remember your account preferences during a visit, and protect the platform against cross-site request forgery (CSRF) attacks. These cookies cannot be disabled without preventing the platform from functioning correctly. They do not track you across other websites and do not store personal data beyond what is required for session management.
Analytics Cookies
bat jelly uses analytics cookies to understand how players navigate the platform — which pages are visited most frequently, how long sessions last, and which features are used most. This data is collected in an aggregated, anonymised form and is used solely to improve the platform. Analytics cookies do not identify you personally. You may opt out of analytics tracking via your browser settings or by contacting our support team.
Security Cookies
Security cookies are used to support bat jelly's fraud detection and account security systems. They help identify whether a device has previously accessed the platform, assist in detecting login anomalies, and support multi-factor authentication workflows. These cookies are considered essential and cannot be disabled without impacting account security functionality.
Preference Cookies
Preference cookies remember choices you have made on the platform — such as your preferred language setting, notification preferences, and responsible gaming tool configurations. These cookies improve your experience by ensuring the platform behaves consistently with your stated preferences across sessions.
Managing Cookies
Most web browsers allow you to control cookie settings through the browser's preferences or settings menu. You can instruct your browser to refuse all cookies, to alert you when cookies are being set, or to delete existing cookies. Note that disabling essential cookies will prevent you from logging into your bat jelly account. Instructions for managing cookies in commonly used browsers are available on those browsers' official support pages.
| Cookie Type | Purpose | Retention | Can Be Disabled |
|---|---|---|---|
| Essential / Session | Login, session management, CSRF protection | Session (deleted on browser close) | No — platform requires these |
| Analytics | Aggregated usage statistics | Up to 12 months | Yes — via browser settings |
| Security | Fraud detection, device recognition | Up to 6 months | No — impacts account security |
| Preference | Language, notification settings | Up to 12 months | Yes — via account settings |
Data Security
bat jelly takes data security seriously and implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security against all threats, bat jelly's security framework is designed to meet recognised industry standards for online gaming platforms operating in the Bangladesh market.
Encryption in Transit
All data transmitted between your browser or mobile app and the bat jelly platform is encrypted using Transport Layer Security (TLS). This applies to login credentials, payment transaction data, personal account information, and all other communications between your device and our servers. You should verify that the bat jelly website URL begins with "https://" before entering any personal information.
Encryption at Rest
Sensitive personal data stored on bat jelly's servers — including KYC documents, identity verification records, and payment references — is encrypted at rest using strong encryption standards. Encryption keys are stored separately from the encrypted data and are subject to strict access controls.
Access Controls
Access to personal data within bat jelly's systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of access required to perform their role. Access rights are reviewed regularly, and all data access by internal staff is logged. bat jelly conducts background checks on staff who handle sensitive personal data.
Incident Response
bat jelly maintains a data breach response procedure. In the event of a confirmed data breach that poses a risk to the rights and freedoms of affected players, bat jelly will notify affected players without undue delay. Notifications will describe the nature of the breach, the categories of data affected, the likely consequences, and the measures bat jelly has taken or proposes to take in response.
Your Role in Security
You are responsible for keeping your bat jelly account credentials confidential. bat jelly will never ask for your password via email, live chat, or phone call. Use a strong, unique password for your bat jelly account, enable two-factor authentication if available, and notify us immediately at [email protected] if you suspect unauthorised access to your account.
Security Measures
- TLS/SSL encryption for all data in transit
- Encryption at rest for sensitive data stores
- Role-based staff access controls
- Automated fraud and anomaly detection
- Logged and auditable internal data access
- Regular security reviews and testing
- Data breach notification procedure
Data Retention
bat jelly retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with any applicable legal, regulatory, or contractual retention obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you individually.
Active Account Data
While your bat jelly account is active, we retain all data associated with that account, including registration details, KYC documents, transaction records, gameplay history, and support correspondence. This data is retained to enable the ongoing provision of our services to you.
Closed Account Data
Following the closure of your bat jelly account — whether at your request, due to inactivity, or following a platform-initiated closure — we retain certain categories of data for defined periods. Transaction records and KYC documents are retained for a period of five (5) years following account closure to comply with anti-money-laundering record-keeping requirements. Support correspondence is retained for three (3) years following the resolution of the relevant matter.
Marketing Data
Where you have consented to receive marketing communications from bat jelly, we retain your contact preferences and communication history until you withdraw consent. Following withdrawal of consent, we retain a suppression record (consisting only of your identifier and the withdrawal date) to ensure you are not inadvertently added back to marketing lists.
Anonymised Analytics Data
Aggregated, fully anonymised analytics data that cannot be linked to any individual player may be retained indefinitely for platform improvement and historical analysis purposes. This data has no privacy impact as it contains no personally identifiable information.
| Data Category | Retention Period | Basis |
|---|---|---|
| Registration and account data | Duration of active account + 5 years | Legal obligation (AML) |
| KYC / identity documents | 5 years post account closure | Legal obligation (AML) |
| Transaction records | 5 years post account closure | Legal obligation (financial records) |
| Support correspondence | 3 years post resolution | Legitimate interest (dispute resolution) |
| Marketing preferences | Until consent withdrawn + suppression record | Consent |
| Anonymised analytics | Indefinite | No personal data — no retention limit applies |
Your Privacy Rights
bat jelly respects your right to control your personal data. The following rights are available to all registered players. To exercise any of these rights, contact our support team at [email protected] with your account details and a description of your request. bat jelly will respond within 30 days of receiving a valid request.
Right of Access
You have the right to request a copy of the personal data bat jelly holds about you. We will provide this in a structured, commonly used format. One copy is provided free of charge; subsequent requests within a 12-month period may be subject to a reasonable administrative fee.
Right to Rectification
If any personal data bat jelly holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-level data , you may be able to update certain details directly via your account settings panel.
Right to Erasure
You may request that bat jelly delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to overriding legal retention obligations — for example, transaction records subject to anti-money-laundering rules cannot be deleted early.
Right to Restriction of Processing
You have the right to request that bat jelly restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing based on legitimate interest and we are assessing whether our grounds override yours.
Right to Data Portability
Where processing is based on your consent or on contract performance and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) and to transmit it to another service provider where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where bat jelly relies on legitimate interest as its legal basis. You also have an unconditional right to object to processing for direct marketing purposes, which bat jelly will honour immediately upon receiving your objection.
Right to Withdraw Consent
Where processing is based on your consent — such as for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. To withdraw consent, contact our support team or adjust your preferences in your account settings.
How to Exercise Your Rights
- Email: [email protected] (plain text — not a link)
- Include your registered account username
- Describe the right you wish to exercise
- Provide proof of identity if requested
- We respond within 30 calendar days
Policy Updates & Contact
Changes to This Privacy Policy
bat jelly reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When we make material changes to this policy, we will notify registered players by displaying a prominent notice on the bat jelly platform and, where we hold a valid email address or mobile number for you, by sending a direct notification.
The effective date of the current version of this Privacy Policy is shown at the top of the page. We encourage you to review this page periodically to stay informed about how bat jelly handles your personal data. Your continued use of the bat jelly platform following notification of changes constitutes your acknowledgement of the updated policy.
Children and Minors
bat jelly is strictly for adults aged 18 years and above. We do not knowingly collect, store, or process personal data from individuals under the age of 18. If we become aware that an account has been created by or on behalf of a minor, we will immediately close the account and securely delete any associated personal data. If you believe a minor has registered on the platform, please notify us immediately at [email protected].
Third-Party Links
The bat jelly platform may contain references to or integrations with third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). These third parties operate under their own privacy policies, and bat jelly is not responsible for their data practices. We encourage you to review the privacy policies of any third-party services you interact with.
Governing Law
This Privacy Policy is governed by and construed in accordance with principles applicable to the jurisdiction in which bat jelly operates. Any disputes relating to this policy or to the processing of your personal data by bat jelly that cannot be resolved through direct contact with our support team should be raised in accordance with the dispute resolution provisions set out in our Terms & Conditions.
Contact Us
If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how bat jelly handles your personal data, please contact our support team. Our data protection contact is available at the email address below. bat jelly operates 24 hours a day, 7 days a week, including Bangladesh public holidays.
Email: [email protected]
Please note: the above email address is provided as plain text only and is not a clickable link. Copy it manually into your email client to send us a message.
Policy Summary
- Effective date: January 2026
- Platform language: English
- Target market: Bangladesh
- Data controller: bat jelly
- Minimum user age: 18+
- Contact: [email protected]
- Response time: within 30 days
Ready to Play at bat jelly?
Now that you understand how bat jelly protects your data, discover the full range of games, sports markets, and exclusive promotions available on Bangladesh's premier betting platform.
For adults aged 18 and above only. Please play responsibly.